Organisation Channels

This screen decides the shape of chat across the clinic: which teams get their own channel, which branches get one, and which channels are open to everybody.

Go to System configuration → Internal chat → Organization channels.

Illustration of the Organization channels screen

Area	What it is
1. Create	Creates a channel you define yourself.
2. Show archived	Turn it on to see archived channels too — see Members and archiving.
3. The Channel type column	Whether the system built this channel or an administrator created it.
4. The Public column	Flip it to let the whole company in.
5. The three action buttons	Rename, Manage members, Archive.

The table also carries Members, Created at and Status (Active or Archived).

Three kinds of channel

Channel type	Who creates it	Membership
By department	Built by the system from the clinic's structure	Synced by department: join a team and its channel is there; move on and you are out
By branch	Built by the system from the branch list	Synced by the branch someone works at
Manual	An administrator clicks Create	You choose the members and adjust them later

The two synced kinds save the most work: hire someone, move them, open a branch — membership follows the HR records, so nobody has to remember to add or remove anyone. Because they run off the org structure, the three action buttons in the last column are for Manual channels.

Creating a channel

Click Create:

Illustration of the Create organization channel form

Area	What goes in
1. Name (required)	The channel name; name it after the job: Announcements, Weekend shift.
2. Initial members	Pick who joins straight away. You can add and remove later.
3. Save	Creates the channel.

The new channel is tagged Manual and appears in its members' Internal Chat right away.

Public channels

Flip the switch in the Public column and the channel opens to the whole company: everyone sees it under Discover channels and can join without an invitation.

Whoever joins later reads the whole history

Once a channel is public, anyone joining afterwards can read all of its past messages. That suits announcement and knowledge-sharing channels; keep sensitive discussions non-public.

Name it after the job, not the person

"Weekend shift" still works a year later. A channel named after one person becomes meaningless when they leave — while its history stays.

Related

• Members and archiving — changing people and closing old channels.
• Chat channels — the same channels seen by staff.
• Internal Chat Overview — what the module gives you.