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Create a Prescription

A prescription records the medicines a doctor gives a customer after a visit: the diagnosis, the medicine list, the dosage and the instructions. It is stored on the customer (patient)'s profile and printed for them to take home.

Only a doctor prescribes

Prescribing doctor is a required field. The front desk can open the screen to look at past prescriptions, but prescribing belongs to a doctor — the software records who did it.

Step by step​

The Prescription tab with seven areas numbered

Illustration of the Prescription tab on a customer profile

  1. Open the customer — go to CRM › Customer Management and click their name to open the customer (patient) profile.
  2. Choose the Prescription tab (mark 1).
  3. Click + Create (mark 2).
  4. Pick a prescription template if your clinic has prepared one — the medicine list fills itself in.
  5. Fill in the diagnosis and choose the medicines (see below).
  6. Write the instructions for the customer.
  7. Click Save. The prescription appears as a row in the table, ready to print.

The table lists the prescriptions already written:

MarkColumnMeaning
3PrescriptionThe name the doctor gave it.
4StatusPrescribed, Dispensed or Cancelled — see Prescription.
5Diagnosis contentThe diagnosis attached to that prescription.
6Prescribing doctorWho is clinically responsible.
7Created atWhen it was written.

Filling in the prescription​

The Add prescription window with 12 areas numbered

Illustration of the Add prescription window

MarkWhat it isWorth knowing
1. Select prescription templateA ready-made prescription for a common condition. You can still edit every line afterwards.
2. Branch ⭑The site issuing the prescription.
3. Prescribing doctor ⭑The doctor responsible.
4. Prescription ⭑A name, e.g. "After wisdom tooth extraction".
5. Diagnosis content ⭑The doctor's diagnosis, in words.
6. ICD-10 codeThe international disease code, picked from the list.
7. Disease nameThe name sent to the National e-Prescription System.
8. ConclusionAny further conclusion; optional.
9. Medicine tableThe medicines in this prescription (see below).
10. Add medicineAdds a row to the table.
11. Instruction templateA ready-made instruction, so you do not retype it.
12. Instruction ⭑What the customer must do; printed on the prescription.

⭑ = required — the software outlines the field in red with "This field is required" until it is filled.

No ICD-10 code or disease name, no sending

Right under the Disease name field the software says: "Disease name sent to the National e-Prescription System. A code or a name is required before the prescription can be sent."

Neither field is needed to save the prescription, but one of them is needed to send it to the national system. Left empty, the prescription stays inside your clinic only.

The medicine table​

Each row is one medicine:

ColumnMeaning
CodeThe medicine's code in your clinic's catalogue.
Medicine namePicked from the catalogue; type a few letters to search.
QuantityHow many units are prescribed.
Stock qtyHow many are left in stock — check before prescribing, so the customer is not sent to an empty pharmacy.
Unit pricePrice per unit.
UnitTablet, blister, box, ampoule…
UsageThe dosage: how many times a day, when, before or after food.

Click Add medicine (mark 10) for another row. The table has a horizontal scroll bar underneath — drag it right to see every column on a narrow screen.

Glance at Stock qty before prescribing

Prescribing something out of stock sends the customer home empty-handed after paying. If stock is low, switch medicine or tell them to buy outside while they are still with you.

Write Usage for the patient, not in shorthand

"Twice a day, one tablet after food" beats "2x1 p.c.". Nobody is standing next to the customer (patient) at home to decode it.