Install the Mobile App
The staff mobile app lets you check appointments and customers away from the computer — at the treatment chair or travelling between branches. It uses the same account as the web version: same username, same password, same data.
Download the app
The surest way to get the right app: open your clinic's web sign-in page
(yourclinic.cluvixsolutions.com) on your phone, scroll below the login box and tap Google
Play (Android) or App Store (iPhone).
App download buttons
Tap Install (Android) or Get (iPhone). On iPhone the app is called Cluvix Staff.
iPhones need iOS 15 or later. Most recent Android phones can install it.
First sign-in
Open the app. The sign-in screen has 3 boxes — one more than the web version:
| Box | What to enter |
|---|---|
| Clinic code | Only the clinic's own name in front of .cluvixsolutions.com in the web sign-in link, not the whole link. Example: if the link is abcdental.cluvixsolutions.com, type abcdental. |
| Username | Same as the web. Example: reception.lan |
| Password | Same as the web. Tap the eye to see what you typed. |
After typing the Clinic code, wait a moment: a correct code shows a green tick with the clinic name. Check it is your clinic before continuing. The code is remembered for next time.
Tap Sign in.
If your account has two-factor authentication on, the app also asks for the Verification code (6 digits). Type the code from Google Authenticator, tick Remember this device if it is your own phone, and tap Confirm.
Main sections
The bar at the bottom of the app has 4 sections, available on every screen:
| Section | What it is for |
|---|---|
| Home | Summary of appointments and activity, plus tiles to open the areas you're allowed to use. |
| Appointments | View appointments on your phone. |
| Customers | Look up customer (patient) records. |
| Profile | Your own work (my customers (patients), revenue, payroll…), language and brand settings, and the sign-out button. |
When you reopen the app, your phone may ask you to unlock with fingerprint, Face ID or your phone PIN to protect customer (patient) data — use the same method you unlock your phone with.
Common errors
- "Clinic not found, please check the code" → the clinic code is wrong, or you typed the whole link
→ type only the part before
.cluvixsolutions.com, no spaces. - "No internet connection, please check Wi-Fi/mobile data" → the phone is offline → turn on Wi-Fi or mobile data and try again.
- Sign-in fails although the password works on the web → check the Clinic code is your clinic (see the name next to the green tick).
- The app signed you out right after you changed your password on the web → sign in with the new password. See Change Password.
Tell your manager straight away, then sign in on the web and use Logged-in devices to sign that phone out, or change your password. How to: Change Password.