Running the Platform
Beyond day-to-day clinical work, CluvixHealth has a platform layer running behind the scenes that lets the software suit many kinds of clinics, many languages, and remind people at the right moment instead of leaving staff to remember everything themselves.
Multiple languages
The software displays fully in 4 languages: Vietnamese, English, Japanese, and Filipino. Each staff member chooses their own display language without affecting anyone else sharing the software — useful for a clinic with foreign doctors or specialists working alongside a Vietnamese team.
A time zone for each brand
Every brand in CluvixHealth can be set to its own time zone, defaulting to Vietnam time. Appointment times, clock-in times, and the point at which a day's revenue is calculated all follow the time zone that has been set — useful when a clinic opens a site in a different time zone.
Background automation
CluvixHealth runs a number of tasks on a schedule, with nothing for staff to click:
| Task | What it does for the clinic |
|---|---|
| Reminds staff of due customer (patient) follow-ups | Advisors never miss calling a customer back on the day the follow-up was scheduled. |
| Recalculates customer (patient) lifetime value | Customer (Patient) figures stay current without anyone calculating them by hand. |
| Locks medical records after the required period | Meets legal requirements for electronic medical records without staff needing to remember to lock them. |
| Flags treatment episodes left too long without a follow-up | The doctor in charge is reminded before a customer's case gets forgotten. |
| Syncs appointments with Google Calendar | Appointments stay up to date both ways, with nothing to copy by hand. |
| Sends messaging campaigns (ZNS) | Care and promotional campaigns go out in bulk on schedule. |
| Reminds staff and customers (patients) of appointments via web alerts and the mobile app | Everyone is reminded at the right time, with no need to watch the clock. |
| Cleans up old system logs | The software stays tidy instead of piling up logs no one needs anymore. |
These background tasks already run on the software's own schedule — the clinic just needs to keep doing its everyday work (booking appointments, logging customer (patient) follow-ups, examinations...), and the rest is handled automatically.
Approvals with deadlines
For workflows that need internal approval (spending requests, leave requests, and similar), CluvixHealth tracks each approval's deadline. A request nearing its deadline without being handled is automatically re-notified or escalated to the next person in line, following the workflow the clinic has set up — so nothing sits unhandled because someone forgot.
Connections for partners
CluvixHealth lets a partner's application connect to the clinic's data when needed — for example, a clinic's own customer (patient)-care app, or a partner service the clinic has chosen to use. Each partner is issued its own connection key and can only see the data it has been granted access to, nothing beyond that scope.
Catalogues kept ready on your device
Catalogues that rarely change — services, branches, payment methods, appointment types, and many other configuration lists — are kept ready by the software right on the computer or phone being used. That's why screens with dropdown selections (booking an appointment, creating an order...) open quickly, without waiting to reload the catalogue every time.
When an administrator changes a catalogue (adding a new service, renaming a payment method...), the next time you open the software your device's copy updates itself to the latest version — no need to clear browser data or reinstall anything.
Related
- Multiple Brands — each brand with its own settings and its own time zone.
- Healthcare Connections — the national portal, digital signatures, and e-invoicing.
- The Mobile App — where staff receive reminders on their phone.