Skip to main content

Material Recall

The manufacturer announces a recall on certain lots — the clinic's job is to find how much it still holds, who it was used on, and get it back. Material recall keeps all of that in one form, with a severity and a clear status.

The list screen shows Form code, Manufacturer recall code, Batch code, Severity, Status and Created at.

Raising a recall​

Click Create form:

The create recall form with three areas numbered

Illustration of the create recall form

AreaWhat to enter
1. Material and Batch code (required)What is being recalled and which lot — exactly as the manufacturer states.
2. SeverityLow, Medium or High, according to how serious the manufacturer says it is.
3. AttachmentsPaste a link to the recall notice so it is filed with the record.

Two more fields: Recall code (Manufacturer) and Recall date (Manufacturer) — copy them from the notice so they can be quoted back to the supplier.

Recall statuses​

StatusMeaning
DraftJust raised, collection not started.
In progressBeing worked: finding stock, contacting patients where needed.
CompletedEverything collected and dealt with.
CancelledDropped, for example if the manufacturer withdraws the notice.

Why recording the batch on arrival matters here​

A recall filters by batch code. If the stock entry recorded the batch, you know immediately what is left and where the rest went. That is why a field that looks like paperwork on delivery day decides how fast you move when something goes wrong.

At High severity, collect first and write it up after

For High severity, get the goods out of the stores and treatment rooms first; the form can be completed afterwards. What matters is the trail: who collected, when, and how much.