Chat Channels

A channel is where a whole group talks, long-lived and properly named: Reception, Accounts, 234 Pham Hung. Whoever joins later can read everything that came before, so nobody has to retell the story.

Illustration of the Channel list

Two kinds of channel

Kind	Who creates it	Membership
Organisation channel	Built by the system from the clinic's structure	Synced by department or by branch — join a team and its channel is simply there; move on and you are out
Your own channel	Created by staff from the Directory	You pick the members

The synced ones save the most work: new hires, transfers, a new branch — membership keeps itself right, and nobody has to remember to add or remove anyone.

Creating a channel

Open the Directory, click Select multiple, tick the people you need and give it a name:

Illustration of creating a channel from the Directory

Area	What it does
1. Select multiple	Turns on tick-boxes so you can pick several people.
2. The tick box per person	Choose members. The count shows bottom left.
3. Group name	Give a name and you get a channel; leave it blank for an unnamed group of 2–7.
4. The create button	Creates the conversation with whoever you ticked.

Public channels

A channel can be public: everyone in the company sees it under Discover channels and can join by themselves, no invitation needed. Whoever joins reads the channel's whole history — which suits announcement channels and knowledge-sharing channels perfectly.

A channel that isn't public is visible only to the people added to it.

Name channels after the job, not the people

"Weekend shift" still makes sense a year later; "Lan and the team" means nothing in six months. A name that states the job makes it findable and easy to hand over.

Related

• Staff Directory — where channels are created and found.
• Mentioning a colleague — reaching the right person in a busy channel.
• Conversation filters — filtering the channel list.
• Organisation channels — the admin side: department, branch and public channels.